Unable to complete the subscription

Concluída

Magne Rudshaug

9 de abril de 2025 09:18

Hi,

I would like to subscribe, but there is no response when I attempt to subscribe. A flickering window with no content pops up, but I'm unable to finish the subscription. Also when I try to update to the lastest version of MaxCut the download halts and I experience no further progress.

Best regards,

Magne Rudshaug

0

• Comentário oficial

  

  Zak

  11 de abril de 2025 06:54

  Hi Magne, 

  Thank you for reaching out and bringing this issue to our attention. I’m sorry you’re having trouble with the subscription process and updating MaxCut. 

  To help us understand the issue better, could you please provide a bit more detail on the following:

  - When attempting to subscribe, at what point does the window flicker and go blank? Is it during the payment stage, after entering details, or at another point in the process? 

  - Regarding the update issue, are you using the in-app auto-update feature, or are you downloading the update manually through your browser? 

  I’ve converted this post into a support ticket and will work on gathering more information there to assist you further. 

  Looking forward to hearing from you.

  MaxCut Support Team
• 

  Zak

  16 de abril de 2025 09:38

  Hi Magne,

  I see that you've successfully subscribed and activated your license, so the issue has now been resolved.

  I’ll mark this post as resolved for now. However, if you ever have additional details on what went wrong during the subscription process or need further assistance in the future, please don't hesitate to reach out.

  Thanks again, and happy to have you on board!

  0

Por favor, entrar para comentar.