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I get the error message "0x800b109 - a certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider"

This usually happens if the install file is out dated or was corrupted during the download. The first step to resolve this problem is to re-download the file and try to install again. If the problem persists do the following:

  • Download our certificate from here
  • As Administrator, right-click on the saved file (StartCom.cer) and select 'Install Certificate'
  • When prompted click Next
  • When prompted select the option to 'Place all certificates in the following store'

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