MaxCut Support Center
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Frequently Asked Questions
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General
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Easier Mapping with CSV import files
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Importing Sheet Materials (Use this if you are getting an error when importing a CSV file)
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How to follow a feature request or bug report?
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Create and Restore a Backup of your MaxCut Data
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How to tell what version of MaxCut you are using
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Can I optimise drawer fronts to have grain matching?
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Can it optimise non-uniform / irregular shapes?
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Can it do stock/offcuts management?
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MY PC Sometimes turns off when using Maxcut2
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Does MaxCut work on a Mac / Apple?
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I keep getting asked for a registration code?
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Easier Mapping with CSV import files
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Installation
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Printing / Labels
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Languages / Translations
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Training
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Billing
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Configuration
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Change the smallest size of input panel you can add to MaxCut
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Setting a materials grain / graphic direction
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How to import a csv file into a MaxCut Job
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Can MaxCut choose from a list of material sizes such that the size with the least amount of wastage will be chosen?
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When importing a CSV file how do I specify the input item type? Eg. Panel, Hardware etc.
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Sheet Sub Sizes
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Change the smallest size of input panel you can add to MaxCut
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Operation
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Machining cost - include/exclude cost on standalone edging
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Grooving on Panels
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Holes on Panels
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Optimisation Seed
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Input Items Tab - Library Items Sidebar
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Load and Save Input Items CSV Import Settings
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Batch reports load and save explained
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Export Selected Print Report Explained
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Override Global Sheet Trim
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Short Expansion on Panels
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Long Expansion on Panels
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Edging on Panels
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Group Labelling Set at Different Levels
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Input panel expansion ("Rough" and "Tension free" cuts)
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Mass Changes for Grooving
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Save and Load CSV Import settings
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Mass Changes for Holes
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Setting material cost/price
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Understanding the Optimisation Results Screen
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Working with Edging Material Thickness
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Holes & Grooving
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I get the warning message "some panels have not been placed"
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Sending an optimisation from MaxCut to your Beam Saw / CNC
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Making a basic grouped unit
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Machining cost - include/exclude cost on standalone edging
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Error Messages
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Fix for error when trying to open MaxCut and you get the error "Cannot set ShutdownMode when application is shutting down or already shut down"
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Timespan period must be less than or equal to int32.maxvalue
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Invalid Value Format Explained
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Import CSV Error - Unrecognized Item
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Getting Parser returned error 0x80070005 when trying to run MaxCut
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Error when backing up MaxCut
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Troubleshooting advanced errors
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I get the error message "0x800b109 - a certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider"
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I get the error message "Settings file is corrupt"
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I get the error message "0x80070643 - Fatal error during installation"
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Fix for error when trying to open MaxCut and you get the error "Cannot set ShutdownMode when application is shutting down or already shut down"
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Release History
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Tutorials
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Form Overviews
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Batch Label Print Dialog
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Batch Report Print Dialog
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Form Overview - Single Report Print
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Form Overview - Batch Report Print
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Form Overview - Single Labels Print
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Form Overview - Batch Labels Print
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Form Overview - Group Item Details
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Form Overview - Hardware Item Details
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Form Overview - Edging Item Details
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Form Overview - Panel Item Details
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Batch Label Print Dialog
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Licensing
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Business Edition Old Licensing Details
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What does "Per Device" mean in our licensing?
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What does the 'Per Year Per Device' mean?
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What does the 'Per Month Per Device' mean?
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Getting a Trial Business Edition Code
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What does the 'Per Year Per User' mean?
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What does the 'Per Month Per Device' or 'Per Year Per Device' mean?
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What updates will I have access to?
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What is the update policy for the Business Subscription Edition?
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What does "Per Device" mean in our licensing?
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Community Edition FAQ
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Business Edition Subscription FAQ
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Activating MaxCut Business Edition
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Identifying the machine a license is installed on
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What happens when a recurring billing fails?
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How do I cancel my subscription?
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Re-sync License after Manual Payment
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Offline Activation
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Reset license in MaxCut
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My payment for 2Checkout is being rejected
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What happens if my credit card is no longer valid?
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Moving your license to a different machine
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What happens when I cancel my subscription?
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Activating MaxCut Business Edition
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More ways to get help
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Additional Support Channels
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Articles