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Include this information to speed up support requests

Hey there, MaxCut users!

To answer your question as effectively as possible, there are usually four things we need you to include:

  • The version number
  • A support bundle
  • Steps to reproduce the bug or a screen recording
  • Windows version 

1) The Version Number

You can easily find the version number of MaxCut by looking at the top left corner of the application.

MaxCut_Version_Number.png

 

2) A Support Bundle

Another super helpful thing to include is a support bundle of MaxCut. This can be created by going in MaxCut to File > Bundle Files for Support. This will give our support team a copy of your MaxCut files, which will make it much easier for them to replicate the issue and come up with a solution.

 

mceclip0.png

3) Screen Recording or Detailed Steps

Now, the most important part is figuring out how to reproduce it. The best way to do this is by providing a screen recording of the bug happening. This allows our team to see the issue in action and understand the context in which it occurred. When producing a screen recording, it's best to start it from the beginning - when you open MaxCut. We would rather have more information than a short snippet that is potentially missing something important.

If you don't have a screen recording tool, we recommend checking out Loom (https://www.loom.com/). If providing a screen recording is not possible, providing step-by-step instructions on how to reproduce the bug really helps.

4) The Windows version you are running

Finally, determine what version of Windows you are running.  If you do not know where to find this information, please see the step-by-step instructions in the following link: WindowsVersion 

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