What Happens When a Recurring Payment Fails

Here’s what happens when a recurring payment fails.

📧 You’ll Receive a Payment Failure Email

When a billing attempt fails (e.g., due to an expired card or insufficient funds), we will send you an email with:

• A brief explanation of the failed payment

• A link to pay now or log in to the customer portal to update your billing details

Once your payment information is updated, our system will automatically retry the payment within the next 24–48 hours.

🔁 How Payment Retrying Works

If an invoice is due and payment isn’t successful, the system will automatically retry the payment:

• 1 day after the invoice due date

• 4 days after the invoice due date

• 8 days after the invoice due date

These retries happen automatically. If the payment is successful on any of these attempts, your subscription continues as normal and no further action is needed.

Retry behavior may still vary slightly depending on your bank or card provider, but this is the standard schedule we follow.

❌ What Happens if All Attempts Fail?

If the payment continues to fail after all retry attempts:

• Your subscription will be cancelled

• Your license will expire, and MaxCut will automatically revert to the Community Edition

• You’ll receive an email notification informing you of the cancellation and license change

If you’d like to reactivate your subscription, simply get in touch with us. We’ll be happy to help you get set up again.

🛠️ How to Update Your Billing Info

Click on the link below to see how you can log in to the customer portal and update your billing details:

👉 Managing your MaxCut Business Edition subscription

🔄 Still on 2Checkout?

If your subscription is still managed through our previous billing system (2Checkout), please refer to this article:
👉 What happens when a recurring billing fails (2Checkout)