Troubleshooting advanced errors

If you are trying to troubleshoot advanced errors (errors that are not covered in our support center) and need our help, this is the process we go through on our side:

1. Replicate the issue on a test machine
   
2. Send these details to our development team to implement a fix

In replicating the issue we need as much information as possible, this would include :

• What version of Windows you are running including the build number
• What processor, RAM, & graphics card you are running
• What antivirus application you are running
• A copy of your MaxCut log file

Getting the MaxCut log file

The MaxCut log file is stored at:

C:\ProgramData\MaxCut Software\MaxCut\MaxCut.log

The ProgramData folder is typically hidden in the File Explorer.

To show hidden files:

• Open File Explorer from the taskbar. Select View > Show, then select Hidden items to view hidden files and folders.

Getting the MaxCut material file

A copy of the MaxCut material file can be generated by:

• In MaxCut, click File > Backup > Create Backup

Getting a MaxCut job file

The MaxCut job file is the file MaxCut generates when saving a job. It ends with the file extension '.mc3'

It can be generated by::

• In MaxCut, click File > Save As